Shipping policy

Shipping Costs

Free Shipping on Orders Over $39.99.

 

Standard Delivery

  • Shipping Timeframe

Confirmed orders are typically processed for shipping within 1-3 business days. You will receive a shipping notification via email once your order is ready to be dispatched.

  • Shipping Carriers

Your order may be delivered via UPS, USPS, 4PX or DHL, depending on the best option available at the time the order is fulfilled.

  • Delivery Duration

Products may be dispatched from Hongkong or Singapore, estimated to take 5-15 business days. Our delivery is expected to take several additional days due to flight delays, customs inspections, or other force majeure factors, delivery times may be extended accordingly.

  • Shipping Coverage

Most of the world

  • Split Shipments

We may split your order into multiple shipments due to size or quantity. If this happens, you will see multiple tracking numbers in the tracking email.

  • Duplicate Item Issue

If duplicate items are received from the single box purchase link, this falls within the scope of normal random shipping and cannot be addressed through after-sales support for exchanges or refunds.

Cancel order

  • Order Cancellation

When you place an order, we aim to send your package as soon as we can to make sure it reaches you on time. This means there’s a very small window when you’re able to cancel. Orders can only be canceled before shipping. Once a package has been dispatched, orders cannot be changed or canceled.

Order Address Modification

We do not accept any changes to delivery addresses once a package has been dispatched.