Shipping policy
Shipping Costs
Free Shipping on Orders Over $39.99.
Standard Delivery
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Shipping Timeframe
Confirmed orders are typically processed for shipping within 1-3 business days. You will receive a shipping notification via email once your order is ready to be dispatched.
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Shipping Carriers
Your order may be delivered via UPS, USPS, 4PX or DHL, depending on the best option available at the time the order is fulfilled.
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Delivery Duration
Products may be dispatched from Hongkong or Singapore, estimated to take 5-15 business days. Our delivery is expected to take several additional days due to flight delays, customs inspections, or other force majeure factors, delivery times may be extended accordingly.
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Shipping Coverage
Most of the world
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Split Shipments
We may split your order into multiple shipments due to size or quantity. If this happens, you will see multiple tracking numbers in the tracking email.
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Duplicate Item Issue
If duplicate items are received from the single box purchase link, this falls within the scope of normal random shipping and cannot be addressed through after-sales support for exchanges or refunds.
Cancel order
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Order Cancellation
When you place an order, we aim to send your package as soon as we can to make sure it reaches you on time. This means there’s a very small window when you’re able to cancel. Orders can only be canceled before shipping. Once a package has been dispatched, orders cannot be changed or canceled.
Order Address Modification
We do not accept any changes to delivery addresses once a package has been dispatched.